|
Frequently Asked Questions (FAQs)
|
|
|
|
How long will it take to receive my order?
|
|
After your order is submitted and has been reviewed by our customer service department, it is directed to the appropriate factory and put into production. Custom products usually ship within 3 to 10 business days. If there is a product backorder that will delay your order we will let you know the estimated lead time. Transit times vary depending on your location however once production is complete, you can anticipate delivery in 1-7 business days.
|
|
How do BlindsForAmerica.com blinds compare to the name brands?
|
|
The quality of the BlindsForAmerica.com brand is comparable to or better than the top name brands.In fact, many of our products use fabrics and woods that are supplied by the name brand manufacturers. We carefully select only the highest quality fabricators to manufacture the products that are made with the BlindsForAmerica.com brand name. We not only offer a limited lifetime warranty on everything we sell, but we are so certain that you will love our products that we guarantee your satisfaction!
|
|
Do I pay for shipping?
|
|
BlindsForAmerica.com will pay all of the UPS or FedEx costs within the contiguous 48 US states. For shipment to Alaska or Hawaii or shipments outside the United States please contact customer service for a price quote.
Oversize items that cannot be handled by UPS will be sent common carrier. A lump sum surcharge of $75.00 will be applied for the entire order.
Orders under $100.00 will have a minimum processing charge of $9.75.
|
|
Do you charge sales tax?
|
|
BlindsForAmerica.com is located in New Jersey and is therefore obligated to collect 6% sales tax on all orders shipping to the Garden State. We do not collect sales tax for other states.
|
|
What is your return policy?
|
|
Very simple: WE VALUE YOUR TRUST AND YOUR BUSINESS. The old retail adage that a happy customer tells 10 friends and relatives and an unhappy customer tells 100 drives our business. Your complete satisfaction is our goal. If you are not completely satisfied with your purchase, contact us and we will make every effort to achieve your total satisfaction. If we cannot, we will supply you with a return authorization and shipping instructions.
Because all products are custom made to your specifications, BFA cannot be held responsible for color and/or product selections. This guarantee does not refer to or cover shades or blinds that have been ordered with incorrect measurements provided by the consumer.
ASK OUR COMPETITORS ABOUT THEIR RETURN POLICY most will say “no refunds or exchanges.” These competitors cannot have the same vested interest in your complete satisfaction that we do. We have built this business on repeat customers and your recommendations to friends and family.
Products ordered beyond our recommended size limitations are returnable for shipping damage and/or initial defects only.
Returns will not be accepted without prior authorization and must be shipped to site specified by BlindsForAmerica.com in original condition within 30 days of receipt. Return shipping charges are the responsibility of the customer and are not refundable. Sheer Shading Systems are returnable for warranty repair only.
|
|
Do you sell other products not shown on your site?
|
|
Yes. If you do not see what you are looking for, simply contact us by phone or via email and we will get back to you with pricing and/or information on the item you want.
|
|
What are my payment options?
|
|
We accept Visa, MasterCard, American Express, and Discover credit cards. You can also pay by check or money order.
Because we are located on the web, you can place your orders with us any time that is convenient for you. We are available 24 hours a day, seven days a week. You can speak to one of our helpful customer service agents from 10:30 PM to 5:00 PM EST Monday – Friday.
|
|
When will you charge my credit card?
|
|
All products are custom made to order and payment is required prior to order production. If payment was made with a credit card the full amount of your order was charged to your card at the time your order was placed.
|
|
If I place my order online will I receive any type of order confirmation?
|
|
Yes, you will receive an immediate order confirmation via email.
|
|
Can I change or cancel my order after it is placed?
|
|
Production normally begins the day after an order is placed. Therefore we are happy to change or cancel custom product orders as long as we are contacted within one (1) business day from the date the order was submitted to us. Custom product orders that are changed or cancelled after one business day may incur additional charges. Stock products are usually shipped in 1-2 business days therefore they cannot be cancelled.
|
|
Will you give out my personal information to other companies and/or advertisers?
|
|
Your private information will never be sold. Never! We sell blinds, not names!
|
|
Are your online transactions secure?
|
|
We use SSL Technology. The Verisign Certificate on our home page certifies your safety. We are so sure of your security; we will pay the credit card deductible if your card is used fraudulently as a result of a transaction on this web site.
|
|
What is the Routeless option? How much does it cost?
|
|
Routeless blinds are made without route holes in the slats. Standard blinds have small holes in the slats for the strings to go through in order to lift the blind. Routeless blinds have small notches in the back side of each slat which replaces the route holes. This option is available on many horizontal blinds. The extra charges appear on the pricing page by product.
|
|
Why do you recommend that some blinds be made as two or three blinds on one headrail?
|
|
Most wood and faux wood blinds have size limitations due to weight. If the blind is too large it will be difficult to lift and will also put stress on the headrail lift mechanism. We recommend splitting very large wood and faux wood blinds into two or three blinds on one headrail. If it is recommended that your blind be split you can still choose to have it manufactured as a single blind, however, it will void the warranty.
|
|
What do you mean by inside and outside mount?
|
|
Shade and Blinds can be mounted either on a surface (e.g. On the window frame or wall) or within a boundary (e.g. Inside the window frame or between two cabinets). Inside mount require that you have enough depth to accommodate the mounting brackets used for the product you select. Outside mount are necessary for windows with limited space to hang a bracket, or for times when you require greater privacy and want to bypass you window opening.
|
|
What is the top down/bottom up option on shades? How much does it cost?
|
|
This option is available on pleated and cellular shades and uses two sets of lift cords which enable the shade to be opened by lowering the top down or by lifting the bottom up. Standard shades are opened by lifting the bottom up only. The cost for this option is $20.
|
